Questions, suggestions, bug reports or just a hello – I read every message personally and reply within 24–48 hours.
I answer every enquiry personally – usually within one business day.
Many answers are already in the FAQ sections of the individual apps.
Include your macOS or iPadOS version and the app version. That often saves an entire round of follow-up.
Describe the problem as precisely as possible – including the exact steps to reproduce and what you actually expected.
A picture is worth a thousand words. Feel free to attach screenshots or short screen recordings.